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FIVE mental ways to be more sensitive at the workplace


The after-effects of the pandemic are still unfolding and as workplaces consider various back-to-work hybrid models. Bensely Zachariah, Global Head of Human Resources at Fulcrum Digital, shares tips to be more sensitive at the workplace.

Caring for employees’ mental health creates a more positive atmosphere and has a long-term effect on productivity, collaboration, and retention. Here are five ways to have a more wholesome environment at the workplace.

1.  Importance of a mental health policy

Addressing mental health issues in your business starts with establishing a robust mental health policy that can give employees and management a framework to encourage proper treatment. It also lets employees know that the organization wants to remove any stigma surrounding mental health, so they feel comfortable discussing mental health issues with their direct managers.

Emotional intelligence is a critical component of understanding mental health issues better, and organizations must focus on developing this quality in leaders.

2. Create a conducive work culture

One of the most important things that an HR or learning executive can do in supporting mental well-being is to advocate for normalizing conversations around the subject. Workplace mental health issues, exacerbated by the pandemic, are increasing at an alarming rate and will prevail for years to come. The coming storm of mental health problems will put business productivity and societal health at dire risk if no immediate and decisive action is taken.

3. Small changes go a long way

Make check-ins a habit – intentionally checking in with each team member from time to time is more critical than ever. It is essential to go beyond the formalities and listen and encourage questions and concerns. Of course, be careful not to be overbearing; that could signal a lack of trust or a desire to micromanage.

4. Rely on tech to track data

Technology is an excellent enabler during the time of remote working. It tends to have less stigma. Employees enjoy interfacing with collaboration tools and video conferences to discuss work and maintain relationships with co-workers. Coaching programs for mental health prevention that utilize technology, digital content and personalized coach support can be accessed quickly. With employees working remotely, using technology to provide various mental health programs, such as licensed counsellors on call, meditation platforms and virtual education for employees to learn coping mechanisms and stress management, proves beneficial.  

5. Empathy as a part of leadership 

The silence surrounding psychological problems at work can be costly to your business. Leaders who show they care about individual employees and provide mental health guidance can help boost spirits. Host video calls to keep up employee morale and promote a larger conversation about overall well-being. Remind employees to take mental and physical breaks, exercise and participate in other non-work-related activities to reduce anxiety and improve productivity.

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